FAQ
What payment methods do you accept?
At RugAra, we offer secure and convenient payment options. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, ensuring a smooth checkout experience.
How can I modify or cancel my order?
At RugAra, we understand that plans can change. To modify or cancel your order, please contact our customer support team as soon as possible. Our team is available during business hours to assist you promptly.
Please note that once your order has been shipped, it cannot be modified or canceled.
Where can I check my order status?
At RugAra, you can easily stay updated on your order status by reaching out to our customer support team. Simply contact us during business hours for the latest updates.
You can also email us at info@rugarra.com, and our team will get back to you with all the details regarding your order.
How do I use a promotional code?
Using a promotional code at RugAra is simple. During checkout, enter your code in the “Promotional Code” field and click “Apply” to enjoy your discount before completing your purchase.
What should I do if there’s an issue with my order?
At RugAra, your satisfaction is our priority. If you encounter any issues with your order or notice any damage during shipping, please contact our customer support team immediately at our contact number, +91 96601-63302. Our team is available from 9 AM to 6 PM, Monday through Friday, to assist you.
For oversized rug orders, please note that a separate process may apply when resolving any concerns.
How long will it take for my order to arrive?
At RugAra, delivery times may vary depending on your location and the size of your order. For more accurate information, feel free to contact our customer support team at +91 96601-63302, available from 9 AM to 6 PM, Monday through Friday.
Can I learn more about your return policy?
At RugAra, we offer a 30-day in-home trial on all our rugs, so you can shop with confidence. Please note that this policy does not apply to custom-made rugs, clearance items, or opened rug pads.
If you’re not fully satisfied with your purchase, you can return your rug—no questions asked. Kindly note that return shipping charges will be borne by the customer.
How and when will my credit card be charged?
At RugAra, your credit card will be charged shortly after you click the “Submit Order” button during checkout, ensuring a secure and seamless transaction process.
How do credit card pending and authorization charges work?
At RugAra, if you see a pending charge for an order that was not completed, canceled, or is still in process, it is usually a temporary authorization by your bank or card provider. This is a standard practice used to verify available funds and ensure a smooth transaction experience.
When will I receive my refund?
At RugAra, once your returned item is received, it will be carefully inspected to ensure it meets our return conditions. After approval, your refund will be processed promptly.
Please note that it may take a few additional days for your bank or card provider to credit the amount to your account and reflect it on your statement.
What is the best way to contact you?
At RugAra, our Customer Service team is here to help you. You can reach us by phone during business hours from 9 AM to 6 PM, Monday through Friday. We also offer live chat support for quick assistance during these hours.
Alternatively, you can email us at info@rugara.com, and our team will respond to you as soon as possible.